REFUND AND RETURNS POLICY

Thank you for shopping at dolldelightaellc.shop. We hope you are satisfied with your purchase. If you need to request a return or refund, please contact us if the following conditions are met:

1. Return Eligibility

To request a return, the item generally needs to meet the following conditions:

Submit your request within 14 days of receiving the item.

The item must be unused and undamaged.

The item should be in its original packaging (if applicable).

The item must be accompanied by relevant order information or proof of purchase.

For hygiene, safety, or integrity reasons, some items may not be eligible for return. If the product page states otherwise, the page's information shall prevail.

2. Non-Returnable Situations

The following situations generally do not qualify for a refund or return:

Due to personal preference and the item is visibly used;
Damage caused by human error, misuse, or improper storage;
Missing original accessories or packaging (if applicable);
Special offer, clearance sale, or items marked as non-returnable (if applicable)

3. Damaged or Incorrect Items

If you receive an item with any of the following conditions, please contact us as soon as possible after receiving it:

Damaged item; Received the wrong item; Item has obvious quality problems.

Please attach your order number and photos of the item in your email so we can assist you more quickly.

4. Refund Process

After we receive and inspect the returned item, we will notify you of the refund review result.

If the refund is approved, it will be refunded to your original payment method.

Please note:

Original shipping costs (if applicable) are generally non-refundable unless due to incorrect shipment or product defects.
Refund processing times may vary depending on the payment institution or bank's processing speed.

5. Return Shipping

If the return is not due to product quality issues, incorrect shipment, or shipping damage, return shipping costs are usually borne by the customer.

If the return is due to our responsibility, we will provide appropriate assistance based on the specific circumstances.

6. Return Address

Please do not return items without contacting us for confirmation.

The return address is as follows:

Return Address: 3170 N Sheridan Rd #1122, Chicago, IL 60657, United States

7. Contact for Returns

To request a return or refund, please contact us at:

Email: joshuapark@dolldelightaellc.shop
Phone:+1 (872) 732-9890